Warranty Policy

Warranty Policy

At Lurline Co, we stand behind the quality of every product we make. Our premium linen bedding and lifestyle products are crafted to the highest standards, and we want you to shop with complete confidence.

This warranty covers all Lurline linen bedding purchased from lurlineco.com.au or an authorised Lurline stockist, including:
  • Linen sheet sets
  • Fitted sheets
  • Flat sheets
  • Pillowcases

What Our Warranty Covers

We offer a 2 year warranty from the date of purchase on all Lurline Co products against manufacturing defects, including:

  • Fabric defects or irregularities in weave
  • Faulty stitching or seams or closures
  • Colour inconsistencies caused by manufacturing, not washing or use
  • Tearing or splitting of the fabric under normal use
  • Excessive pilling
  • Elastic failure in fitted sheets
  • Defects in dyeing or finishing present at the time of delivery

What Is Not Covered

Our warranty does not cover damage resulting from:

  • Normal wear and tear, softening and relaxation of the weave that occurs naturally in linen over time
  • Improper washing, drying, or care
  • Accidental damage, misuse, or neglect
  • Alterations or repairs carried out by a third party
  • Discolouration from exposure to sunlight, chemicals, or improper storage and repeated washing
  • Stains, marks or discolouration not present on delivery
  • Damage caused by bleach, oxidising agents, harsh detergents, or products not recommended for linen
  • Damage caused by pets, sharp objects, snags, burns, or accidents
  • Products purchased second-hand, from an unauthorised reseller, or final-sale items
  • Products used in commercial settings, including hotels, short-stay accommodation and healthcare facilities

How to Make a Warranty Claim

If you believe your product has a manufacturing defect, please contact us at hello@lurlineco.com.au with:

  • Your order number
  • A description of the defect
  • Photos clearly showing the issue

We will assess your claim and respond within 5 business days. If your claim is approved, we will, ant our option: 

  • replace the product with the same item; or
  • if the same item is unavailable, replace it with a comparable Lurline product of equal or greater value; or
  • refund the purchase price you paid.
We will cover the cost of return shipping for approved claims, and the cost of shipping any replacement to you.

Australian Consumer Law

Our warranty is in addition to, and does not limit, your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information, visit the Australian Competition and Consumer Commission (ACCC).

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